Shipping & Delivery
Thank you for shopping with Jorixantel. We want your supplements and herbal products to reach you quickly, safely and in perfect condition. This policy explains how we prepare, pack and ship your order.
Business Information
Shop Name: Jorixantel
Company: Herbya UG (haftungsbeschränkt), trading as Jorixantel
Managing Director: Matthias Hirsch
Commercial Register: HRB 54507, Amtsgericht Mainz
Business Address: Prof.-F-A.-Kehrer-Straße 5, 67583 Guntersblum, Germany
Email: info@jorixantel.com
Phone: +49 176 58392047
Delivery Area
We ship exclusively within Germany, and every order is sent from Germany. Unfortunately, we are not able to deliver to addresses outside Germany at this time.
Shipping Costs
Standard shipping within Germany is free of charge on every order. You will see the final amount at checkout before you complete your payment, and there are no hidden fees.
Order Processing and Delivery Times
We start preparing your order as soon as your payment has been received in full. With our free standard shipping, your order usually arrives within 3 to 5 business days (Monday to Friday, excluding German public holidays). Orders placed on a weekend or public holiday are processed on the next business day.
Please note that these delivery times are estimates and not guaranteed dates. In busy periods, such as the weeks before Christmas, or because of carrier delays, weather or other events beyond our control, delivery may occasionally take a little longer. If there is a significant delay, we will let you know.
As soon as your order has been shipped, you will receive a shipping confirmation by email, including a tracking number where available.
Packaging
We pack every order with care so that your products are protected from damage, moisture and heat during transport. All products arrive in their original, sealed packaging.
Tracking Your Order
You can follow your parcel on the shipping company's website using the tracking number in your shipping confirmation. Please allow up to 24 hours for the tracking information to become active.
Delivery Address and Missed Deliveries
Please make sure your delivery address is complete and correct. We cannot be held responsible for delays or failed deliveries caused by an incorrect address. If you notice a mistake, please contact us as soon as possible, as we can only change the address before your order has been shipped.
If you are not at home when your parcel arrives, the carrier may leave it with a neighbour, take it to a nearby parcel shop or leave you a note with further instructions. If a parcel is returned to us because the address was incorrect or it was not collected, we will contact you to arrange a new delivery. Additional shipping costs may apply in this case.
Damaged, Missing or Incorrect Products
Please check your order when it arrives. If your parcel is damaged, a product is missing, the seal of a product is broken on arrival or you have received the wrong item, please contact us at info@jorixantel.com as soon as possible. Include your order number and, if possible, a few photos. We will quickly arrange a replacement or a refund. Your statutory warranty rights remain unaffected.
Lost Parcels
If your tracking information has not changed for an unusually long time, or your parcel has not arrived within the expected delivery time, please let us know. We will look into it with the carrier, and if the parcel is confirmed as lost, we will send you a replacement or refund your payment.
Transfer of Risk
If you are a consumer, the risk of loss or damage only passes to you once the goods have been handed over to you or to a person you have authorised to receive them.
Taxes
As we only ship within Germany, no customs duties apply. All prices shown include the applicable German VAT.
Contact Us
If you have any questions about shipping or your delivery, please email us at info@jorixantel.com or call us at +49 176 58392047.